Last Updated: April 2025
Welcome to the First-Aid-Pro website (the “Website”). These Terms of Service (the “Terms”) govern your use of the Website and the services provided by First-Aid-Pro, a company based in the United Kingdom (referred to as “First-Aid-Pro,” “we,” “us,” or “our”). By accessing or using the Website or our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using this Website and/or by registering for and participating in our first aid training courses, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Website or our services.
2. Services Provided
First-Aid-Pro provides first aid training courses designed to equip individuals with the knowledge and skills to provide first aid in various situations. Upon successful completion of a course, participants will be issued a certificate of qualification. This certificate is valid for a period of three (3) years from the date of issue, unless otherwise specified.
3. Eligibility
Our services are available to individuals who are legally capable of entering into binding contracts under UK law. By registering for a course, you represent and warrant that you meet this eligibility requirement.
4. User Accounts (If Applicable)
If our Website requires you to create an account, you are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorised access to or use of your account. You are responsible for all activities that occur under your account.
5. Course Enrollment and Payment
- Enrollment: You can enroll in our courses through the Website or as otherwise specified by First-Aid-Pro. Your enrollment is confirmed when we accept your registration and payment (if applicable).
- Payment: Course fees will be displayed on the Website or communicated to you at the time of booking. Payment must be made in accordance with the payment methods specified. We reserve the right to change our course fees at any time, but changes will not affect courses for which you have already paid.
- VAT: All fees are inclusive of Value Added Tax (VAT) at the prevailing rate in the UK, unless otherwise stated.
6. Cancellation and Refunds
Our cancellation and refund policy will be provided to you at the time of booking or can be found on a dedicated section of our Website. Please review this policy carefully before enrolling in a course. Generally, cancellations made within a certain timeframe may be eligible for a full or partial refund, subject to administrative fees. We reserve the right to cancel or reschedule courses due to unforeseen circumstances, in which case we will offer you an alternative date or a full refund.
7. Certification
- Upon successful completion of a first aid training course and satisfactory assessment, First-Aid-Pro will issue a certificate of qualification.
- The certificate will clearly state the name of the participant, the course completed, and the date of issue.
- The certificate is valid for a period of three (3) years from the date of issue. It is the responsibility of the certificate holder to ensure they undertake refresher training before the expiry of their certificate if they wish to maintain their qualification.
- First-Aid-Pro is not responsible for reminding individuals about the expiry of their certificates.
8. Intellectual Property
All content on the Website, including but not limited to text, graphics, logos, images, videos, and course materials, is the intellectual property of First-Aid-Pro or its licensors and is protected by copyright and other intellectual property laws in the UK. You may not reproduce, distribute, modify, or create derivative works from any content on the Website or our course materials without our prior written consent.
9. User Conduct
You agree to use the Website and our services in a responsible and lawful manner. You shall not:
- Use the Website for any illegal or unauthorised purpose.
- Interfere with or disrupt the operation of the Website or our services.
- Attempt to gain unauthorised access to any part of the Website or our systems.
- Transmit any viruses, malware, or other harmful code.
- Engage in any conduct that could be considered defamatory, offensive, or discriminatory.
- Share your login details with any other person.
During training courses, you agree to conduct yourself in a respectful and appropriate manner and to follow the instructions of our trainers.
10. Disclaimer of Warranties
While we strive to provide high-quality training and accurate information, the Website and our services are provided on an “as is” and “as available” basis without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be error-free or that our services will meet your specific requirements.
11. Limitation of Liability
To the maximum extent permitted by law, First-Aid-Pro shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages (including, without limitation, loss of profits, data, use, goodwill, or other intangible losses) arising out of or relating to your use of the Website or our services, including but not limited to any errors or omissions in the content, any interruption or cessation of services, or any loss or damage to your property or person, even if we have been advised of the possibility of such damages.
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law.
12. Indemnification
You agree to indemnify and hold harmless First-Aid-Pro, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising out of or relating to your breach of these Terms or your use of the Website or our services.
13. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy, which is incorporated into these Terms by reference, for information about how we collect, use, and disclose your personal information. You can find our Privacy Policy [Insert Link to Privacy Policy Page].
14. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or relating to these Terms or your use of the Website or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to Terms
We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website or our services after the posting of revised Terms constitutes your acceptance of the changes. It is your responsibility to review these Terms periodically for any updates or changes.
16. Contact Information
If you have any questions or concerns about these Terms or our services, please contact us at:
First-Aid-Pro [Insert Company Address] [Insert Email Address] [Insert Phone Number]
17. Entire Agreement
These Terms, together with our Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and First-Aid-Pro with respect to your use of the Website and our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.